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  • Address: 4400 Town Center, Southfield, MI 48075-1104 USA
  • Phone: 1-248-358-3570
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Automotive Warranty Assessment Training

CEU Credit: 0.8
The goal of the training is to develop practitioners well versed in the tools provided in the CQI-14 manual in order to provide a warranty process that utilizes best practices. Team involvement in the training is encouraged, when possible, to provide companies with trained practitioners who have the insights and knowledge to address issues that occur in the field.

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We Offer Private Training

Want AIAG to bring the training to you? Check out our Private Training options or contact us at or 248.358.3003 to get a quote.


Please note that the option to "Register Another Person" will no longer be available for Webinars, E-Learnings, and Assessments. Please contact AIAG Customer Service at if you need to register another person, have any questions or concerns regarding training, or need to make updates to your account including changing your email address, phone number, etc.

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Course Offerings

10/1/2024 8:00AM - 4:00PM Live Virtual English 21 $375.00 ($475.00)
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Course Information

This one day Automotive Warranty Assessment Training (CQI-14) provides a best-practice approach for managing warranty processes with the consumer in mind.


The goal of the training is to develop skilled practitioners who are well versed in the Assessment tool provided in the CQI-14 manual and who are able to provide an organization with a warranty process that utilizes best practices.


This course includes a "hands-on" example of completing the Warranty assessment and how to benefit from the results.


Note: Attendees are asked to bring a laptop to class in order to complete an assessment.

Course Material: Course Material information will be provided on your confirmation document upon completion of registration - if you have more specific questions, please contact customer service at 877-275-2424

Please select the link below to review system requirements:


NTF Decision Tree Analysis Tool Overview Video

No Trouble Found (NTFs) remains one of the more significant challenges in improving incident rate performance. Numerous existing conditions can create an NTF, which makes root cause analysis very difficult.

The goal of this short training video is to provide an overview of the CQI-14 NTF Decision Tree Tool and familiarize users with the overall process of using the tool to effectively to determine root causes.


Warranty managers and practitioners, quality managers and practitioners, anyone involved with problem solving, error-proofing, quality planning, reliability or FMEA.

Objective of the training is:

  • To develop skilled practitioners in the use of the Assessment Tool who are also able to provide valuable assistance in the implementation of the AWM process in your organizations
  • To achieve the objective this training workshop will :
    • Train you in the Assessment tool
    • Provide a warranty process that delivers best practices
    • Provide suggestions for optional reporting
    • Prepare you to be a valuable aid for implementation

There are no related courses identified at this time.

Paying with a Purchase Order?

If submitting a Purchase Order, you can fax in your PO and Training Enrollment Form to (248) 799-7995. Please read the Purchase Order Acceptance Policy before submitting your PO.