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The CQI-8 Layered Process Audits Guideline stresses the importance of leadership involvement in an organization's Layered Process Audit (LPA) activities - and for a good reason: Without specific leadership behaviors and actions, LPAs are usually a waste of time and frustrating to the people involved. However, when Leadership sees the value of LPAs and participates appropriately, the organization can achieve a culture of accountability, process control and continuous improvement. What's the payoff? A reduction of scrap, rework, customer complaints, warranty and recalls. "Leadership" goes beyond tacit support by Top-Management. Learn how you can leverage your human assets to take your organization to the next level of performance.